rantings of a disgruntled coffee hero.

friends, countrymen, gracious patrons of the man, lend me your ears.

as most know, i work for a certain coffee company, and have been on and off for a few years. while most things haven't changed, one startling change this time around has been the severe discrepancy in customer attitude between my prior location and here. surprisingly, i find this demographic to be significantly more obnoxious than that of orange county, and would like to comment on-slash-berate the people who enjoy unceremoniously tarnishing my existence on a regular basis. thanks to you, i have once again begun to lose all faith in human decency. well done.

and since i can't do it at work, i'll do it here. to my friends and visitors who are also patrons of this coffee house, please, for the sake of others in my position, if any of what i say applies to you... heed my words, turn from your idiocy, and repent of your ways!

let me first say that i've got to hand it to you, riverside county; you guys win the prize for cheapest bastards in the world... yes, the world... because i've visited all over the world, and i've never seen people as stingy as you. never before have i experienced so much resentment over you having to pay for the crap you buy. i've been condescended to, whined at, and complained about over making you pay for what you've just ordered. i don't know why, but you seem to think that my store is a garage sale, and bartering is allowed. does the menu, or does it not say, specifically, how much you will have to pay for that particular product? yes, i believe it does. i want to know... do you argue with people over the price when you go to a restaurant? how about a salon? the grocery store? wal-mart? no, of course you don't, because that would be idiotic, wouldn't it? if you didn't want to buy that product at any of these given establishments, you wouldn't. why do the rules suddenly change when you order from me, then? i'm just charging you because you had to buy half-and-half instead of just sticking with the standard milk, and you needed that extra shot of decaf espresso just so that you could spend extra money and not have it affect your system... because that makes sense. it's a business, not a charity, and if you can't afford it, stick with a more standard order, don't add extras, or just don't come at all! but don't yell at me over 40cents because you couldn't just go with the standard. we charge extra because it costs extra, and because of the extra 2 minutes it takes to prepare that stuff... and for interrupting our flow. besides, it's not like i get that money. or like i decided to provoke you because i could.

now, the following is some advice for a patron of any geographical persuasion. if people do not change these things, somebody's head will explode, and it will be your fault. do you really want that kind of guilt? i didn't think so.
1. seriously, what's with the extra shots of decaf? if you're claiming that it's the taste, that's a fallacy, because the whole process of decaffeinating coffee significantly diminishes the flavor. and surely, you don't expect me to believe that you can actually taste that shot beneath those layers of gluten and lactose. half-decaf on a medium, i can understand (since you get that shot anyway), or even plain decaf of any size, but extras? just empty your wallet into our tip jar, i'll wave my hand mystically over your cup and maybe even throw in an incantation, and we'll call it even.
2. ordering something light with extra whipped cream and/or extra caramel and in large just makes me want to give you the full-fat version anyway. not that i do. but really, you think you're saving calories? besides disgusting me, you're deluding yourself into thinking you're sticking to your diet, and just begging for serious health problems in the future. better make that private insurance work, huh?
3. we have mint flavor all year long, dumbass. so spare me your excitement over our sudden reintroduction of putting it into hot chocolate, mocha, or just plain coffee, because it was sitting there way back in april, too. do we really need to move words around on the menu to make that clear?
4. i remember from back when people liked dane cook, he did this bit on how the need for ketchup in a fast food restaurant suddenly makes you more important than everybody else. you bypass all propriety for it. i would venture to say, however, that the insatiable need for free water is far worse. somehow, with 15 people in line, an endless stream of cups, shots and milk being pulled and poured in all directions and two blenders going, people don't get the message that, no, my co-worker and i, who are already running frantically to fill all these orders, don't have time to get you a free cup of water. go stand in line and order it. or just don't forget it the first time you ordered your drink. but i don't care how nicely you tell me that i can get it "whenever i have a sec." the caffeine-deprived people come first. you already got your drink. forgetting the rest of your order does not put you in front of the line.
5. really? you wanted that drink iced, even though you watched me write it on a hot cup, stood there while i steamed the milk, and waited while i fetched more hot lids, even though you're the only person in line. if you think you've found an original, clever way to get a free drink, you're sorely mistaken. and what a coincidence! you're going to meet a friend right now who will take it! it must be your lucky day. please, i see right through that, and it's been done many times before you, honey. now you can hand that back so i can dump it down the drain while i make you the "correct" drink. and if it's not a ploy, could you pay attention to your order for a second or two?
6. wow, you just let your kids get more of that pastry on the ground than in their mouths. next time, could we not order the flaky scone for them? might i suggest a bagel? or nothing?
7. also, please don't send them in to get free water unless you instruct them to stand in line, say thank you, not jump on the furniture, and use their inside voices. a small tip would be a nice gesture, too, since you did send three of your darlings.
8. no need to talk down. most of us have degrees, or at the very least operate at an average i.q. level.
9. standing in front of other people in line, smack in the middle of your order is not, i repeat, is not a good time to call your friend and ask what they want. do it before. or just don't, because your whole being in high school, clutching your designer bag, and talking on your blackberry is kinda pissing me off anyway.
10. don't tell me to rebrew the coffee when it's still good. you can't tell the difference anyway. no, really, you can't.

read. heed. adjust.


but to the connoisseurs of straight coffee, espresso, glorious foam, soy milk, chai tea, pure tea, and the 2x shot, i salute you.